If you’ve purchased product that may be faulty, please contact the liquor store you bought it from. Refunds are subject to the store’s return policy. Stores are required to offer refunds for recalled liquor products (products being recalled for safety reasons).
Information for retailers and licensees
Faulty liquor products are products that:
Have foreign material in the bottle;
Are not fully filled (short-filled bottles);
Have a damaged cork or cap; or
Have part of the product missing from a sealed case.
Retailers have 30 days from the invoice date to make a faulty product claim.
Faulty product claims can also be made if a consumer returns a product with a complaint. Retailers have one year to make a claim where the product was returned by a consumer. To make this claim, retailers must provide customer information including their name, address, telephone number and nature of the complaint (see page 2 of the form).