AGLC supports cannabis and liquor licensees and their employees as they continue their business operations. Learn more
Close
AGLC is taking the COVID-19 coronavirus matter seriously. Please visit AGLC.ca/COVID19 for the latest updates.
AGLC’s Prize Payout Offices in Calgary and St. Albert are now closed to the public until further notice. More information can be found here.
AGLC recognizes and will continue responding to the evolving COVID-19 pandemic by prioritizing the health and safety of staff, players and the public.
Given the continuous developments around COVID-19, AGLC would like to direct lottery players to the WCLC website for the most up-to date information and answers to frequently asked questions.
AGLC staff are here to support players and are responsive to questions via email at payoutsa@aglc.ca.
AGLC continues to create and implement measures that minimize the risk of transmission while following the guidelines set forth by public health agencies and the direction of Alberta’s Chief Medical Officer of Health.
To limit the exposure of the novel coronavirus to staff and the public, AGLC’s Prize Payout Offices in Calgary and St. Albert are now closed to the public until further notice.
Customers can still claim prizes up to and including $1,000 through a lottery retailer. With our current closure, you must contact the Western Canada Lottery Corporation’s (WCLC) Customer Care Line at 1-800-665-3313 to claim any prizes over $1,000.
As a result of the Covid-19 pandemic and the closure of prize offices and many retail locations, the Interprovincial Lottery Corporation (ILC) and its’ member organizations have directed that consumers with tickets having draws that would expire on or between March 17th 2020 to September 17th, 2020 will be provided an extension of 6 months (548 days total) to redeem their wins.
With developments around COVID-19 continuously evolving, WCLC may take an extended time investigating and paying out prizes. Please visit the WCLC website here for more information on mailing in your ticket.
If you choose to mail in your ticket, please be sure to follow all directions provided by WCLC. For more information, please call WCLC’s Customer Care Line at 1-800-665-3313. However, if you choose to mail your ticket, please take a picture of it and make a photocopy for your records. All risks of sending tickets through the mail remain with the player.
AGLC staff will still be available to assist claimants via email and will continue to support players through these changes. All Prize Payout Office inquiries should be sent to AGLC via email (payoutsa@aglc.ca). Following your email inquiry, a representative from Player Services will contact you. All inquiries will be addressed.
Congratulations! You've won a prize. Now what?
Take a look at the information below to get you started. Your prize amount determines what you do.
Prizes may be claimed:
Prizes may be claimed:
Through a Lottery Ticket Retailer: Ask the retailer if they have enough cash to pay your prize. Lottery retailers are not obligated to pay prizes over $100. If a ticket wins $100.01 or more, the retailer can cancel the validation and direct you to claim your prize at another retailer or from an Alberta Prize Payout office.
By mail, through WCLC:
Western Canada Lottery Corporation
Prize Payout
10th Floor, 125 Garry Street
Winnipeg, MB R3C 4J1
Main AGLC Prize Payout Office
50 Corriveau Avenue
St. Albert, AB T8N 3T5
Phone: 780-447-8616
Toll Free: 1-800-272-8876 ask for extension 8616
Office hours: 8:30 a.m. - 3:30 p.m.
Monday - Friday (except holidays)
Calgary Prize Payout Office
Deerfoot Atrium South
310, 6715 - 8 Street NE
Calgary, AB T2E 7H7
Phone: 403-663-8301
Office hours: 8:30 a.m. - 3:30 p.m.
Monday - Friday (except holidays)
Prizes may be claimed:
Western Canada Lottery Corporation
Prize Payout
10th Floor, 125 Garry Street
Winnipeg, MB R3C 4J1
Main AGLC Prize Payout Office
50 Corriveau Avenue
St. Albert, AB T8N 3T5
Phone: 780-447-8616
Toll Free: 1-800-272-8876 ask for extension 8616
Office hours: 8:30 a.m. - 3:30 p.m.
Monday - Friday (except holidays)
Calgary Prize Payout Office
Deerfoot Atrium South
310, 6715 - 8 Street NE
Calgary, AB T2E 7H7
Phone: 403-663-8301
Office hours: 8:30 a.m. - 3:30 p.m.
Monday - Friday (except holidays)
Anything over $10,000 is considered a major claim. You must claim in person.
All major claims require an appointment in advance. Please call 1-800-272-8876 and ask for extension 8616.
There are several ways to check your ticket.
