Lotteries

Congratulations! You've won a prize. Now what?

Before you claim any lottery prize, please read the information below:

Prize Amount	Information
$100	Prizes up to $100 are automatically validated when scanned at a lottery retailer terminal. Retailers are required to either pay the prize or make arrangements to do so. If the prize won on a lottery ticket is a Free Play, it will print as a regular physical paper ticket by the retailer.
Between $100.01 and $1000	Lottery retailers are not obligated to pay prizes over $100. Before you give your ticket to the retailer, please ask the retailer if they have available funds to pay the prize. If a ticket wins $100.01 or more, the retailer can cancel the validation and direct you to claim your prize at another retail location. If unable to find a location to pay the prize, contact WCLC Player Care at 1-800-665-3313 for further assistance.
Over $1000.01	An appointment at a prize office is required to pay any prize $1,000.01 or more. Please call one of our Alberta Prize Payout Offices (see below) to make an appointment.

AGLC Prize Payout Offices can process claims for players with the following requirements:

Alberta Prize Payout Offices are open to the public by appointment only. Walk-in claims are not accepted.
In-person appointments are available Monday to Friday, 8:30 a.m. to 3:30 p.m.
Prizes between $1,000.01 and $24,999.99 can be claimed in both Calgary and St. Albert (Edmonton). Prizes of $25,000 and up can only be claimed in St. Albert at this time.
Winners can still claim prizes under $1,000 at retail. Before you give your ticket to the retailer, please ask the retailer if they have the available funds to pay the prize.
AGLC staff are pleased to assist players and are available by email and phone to answer questions or concerns.

Phone: 780-447-8616
Email: payoutsa@aglc.ca

50 Corriveau Avenue
St. Albert, AB T8N 3T5

Office hours: 8:30 a.m. – 3:30 p.m.
Monday – Friday (except holidays)

The Calgary Prize Payout Office is open for business; however, prize claimants may notice slight delays in payments. Thank you for your patience.

Phone: 403-663-8301
Email: payoutcal@aglc.ca

Deerfoot Atrium South
310, 6715 – 8 Street NE
Calgary, AB T2E 7H7

Office hours: 8:30 a.m. – 3:30 p.m.
Monday – Friday (except holidays)

There are several ways to check your ticket:

Use the Self Ticket Checkers at your local lottery retailer.
Download the free WCLC Lottery App from the Internet and use the ticket checker feature.
Check the winning numbers printed and posted at retail centres.
Call the Winning Numbers Lines for the most recent numbers:
- Edmonton: 780-459-5100
- Calgary: 403-275-8101

Please bring two pieces of valid government-issued identification when making your claim. The ID must include a recent photo, date of birth and signature.
Prizes will only be paid to the rightful ticket holder(s) or Group Trustee.
If you have a Group claim over $1,000.01, a Group Release Agreement Form is required. Please contact one of the AGLC Prize Payout Offices for instructions.
Please note that the Lottery Ticket owner(s) must be present at AGLC during the entire processing time.
If winner(s) arrive at a payout location late in the day the prize may not be paid the same day.
If claiming at an AGLC Prize Payout Office, all prizes are made payable by cheque or by direct deposit. Only claims greater than $25 Million will be paid via wire transfer. Please note, your bank may hold a cheque or direct deposit for a few days per your bank's regulations. Please inquire at your branch.

All merchandise prizes, cash equivalent prizes and bonus prizes must be claimed in person from an AGLC Prize Payout Office.
Tickets purchased in lottery jurisdictions outside the Western Canada Lottery Corporation (WCLC) must be claimed from the address located on the reverse of the ticket.
All prizes must be claimed prior to the expiry date as indicated on the ticket. Expiry dates for Scratch & Win tickets are printed on the reverse of the ticket and other lottery games expiry dates are one year commencing the draw date as indicated on the ticket. Please ensure you check the expiry date on Scratch & Win tickets at the time of purchase as WCLC will not honour prizes on expired tickets.

Mondays (and Tuesdays after a statutory holiday) tend to have a higher volume of prize claims appointment calls. On these days prize claim call wait times may be longer than other days of the week.
Free parking is available for winners at the St. Albert Prize Payout Office. In Calgary, please only park in the areas with signage "For Prize Payout claimants only" located at the front of the building.
When planning to claim your prize, please allow time for the processing of your claim, including wait time. To permit verification of claims, some prize claims may require more than one business day to complete.
For your protection, only print your name, address and telephone number on the back of your ticket.
Please do not make any additional markings of any kind on your ticket as this will require an explanation and could delay payment of your prize (i.e. names other than your own, phone numbers other than your own, grocery lists, lottery retail information, personal reminders, circling numbers, checkmarks or anything other than your name, address and telephone number).