AGLC Prize Payout offices are open to the public by appointment only
AGLC Prize Payout Offices are processing claims for players with the following requirements:
Alberta Prize Payout Offices are open to the public by appointment only. Walk-in claims are not accepted.
In-person appointments are available Monday to Friday, 8:30 a.m. to 3:30 p.m.
Prizes between $1,001 and $9,999.99 can be claimed in both Calgary and St. Albert. Prizes of $10,000 and up can only be claimed in St. Albert.
Winners can still claim prizes under $1,000 at retail. We recommend that claimants check with the retailer first to be sure they are able to pay out the prize.
AGLC staff are pleased to assist players and will be available by email and phone to answer questions or concerns.
Take a look at the information below to get you started. Your prize amount determines what you do.
Up to $100
Prizes may be claimed:
Through a Lottery Ticket Retailer
$101 to $1,000
Prizes may be claimed:
Through a Lottery Ticket Retailer: Ask the retailer if they have enough cash to pay your prize. Lottery retailers are not obligated to pay prizes over $100. If a ticket wins $100.01 or more, the retailer can cancel the validation and direct you to claim your prize at another retailer or from an Alberta Prize Payout office.
By mail, through WCLC:
Western Canada Lottery Corporation
Prize Payout
Main Floor, 125 Garry Street
Winnipeg, MB R3C 4J1