Lotteries

AGLC Prize Payout Offices open to the public by appointment only

AGLC Prize Payout Offices are processing claims for players with the following requirements:

• For the safety of staff and players, all in-person claims are by appointment only. Walk-in claims will not be accepted.
• In-person appointments are available Monday to Friday, 8:30 a.m. to 3:30 p.m.
• Prizes between $1,001 and $9,999.99 can be claimed in both Calgary and St. Albert. Prizes of $10,000 and up can only be claimed in St. Albert.
• Winners can still claim prizes under $1,000 at retail. We recommend that claimants check with the retailer first to be sure they are able to pay out the prize.
• Both locations are implementing the health measures outlined by Alberta’s Chief Medical Officer of Health, including physical distancing and disinfecting all appropriate surfaces between appointments.
• AGLC staff are pleased to assist players and will be available by email and phone to answer questions or concerns. 
• Safety protocols, as advised by Alberta’s Chief Medical Officer of Health, have been implemented to ensure the safety of players and staff.  

To book an appointment please call:

• St. Albert Prize Payout Office – 780-447-8616
• Calgary Prize Payout Office – 403-663-8301
• Email: payoutsa@aglc.ca

Please read our Frequently Asked Questions for the re-opening of the AGLC Prize Payout Offices. 

How to claim a lottery prize

Congratulations! You've won a prize. Now what?

Take a look at the information below to get you started. Your prize amount determines what you do.

Up to $100

Prizes may be claimed:

• Through a Lottery Ticket Retailer

$101 to $1,000

Prizes may be claimed:

• Through a Lottery Ticket Retailer: Ask the retailer if they have enough cash to pay your prize. Lottery retailers are not obligated to pay prizes over $100. If a ticket wins $100.01 or more, the retailer can cancel the validation and direct you to claim your prize at another retailer or from an Alberta Prize Payout office.   

• By mail, through WCLC:

          Western Canada Lottery Corporation
          Prize Payout
          10th Floor, 125 Garry Street
          Winnipeg, MB  R3C 4J1

• In person, through Alberta Prize Payout Offices: 

          Main AGLC Prize Payout Office
          50 Corriveau Avenue
          St. Albert, AB  T8N 3T5

          Phone: 780-447-8616
          Toll Free: 1-800-272-8876 ask for extension 8616
          Office hours: 8:30 a.m. - 3:30 p.m.
          Monday - Friday (except holidays)

          Calgary Prize Payout Office
          Deerfoot Atrium South
          310, 6715 - 8 Street NE
          Calgary, AB  T2E 7H7

          Phone: 403-663-8301
          Office hours: 8:30 a.m. - 3:30 p.m.
          Monday - Friday (except holidays)

$1,001 to $9,999.99

Prizes may be claimed:

• By mail, through WCLC:

  Western Canada Lottery Corporation
  Prize Payout
  10th Floor, 125 Garry Street
  Winnipeg, MB  R3C 4J1

• In person, through Alberta Prize Payout Offices: 

          Main AGLC Prize Payout Office
          50 Corriveau Avenue
          St. Albert, AB  T8N 3T5

          Phone: 780-447-8616
          Toll Free: 1-800-272-8876 ask for extension 8616
          Office hours: 8:30 a.m. - 3:30 p.m.
          Monday - Friday (except holidays)

          Calgary Prize Payout Office
          Deerfoot Atrium South
          310, 6715 - 8 Street NE
          Calgary, AB  T2E 7H7

          Phone: 403-663-8301
          Office hours: 8:30 a.m. - 3:30 p.m.
          Monday - Friday (except holidays)

$10,000 and up

Anything over $10,000 is considered a major claim. You must claim in person.

All major claims require an appointment in advance. Please call 1-800-272-8876 and ask for extension 8616.

How to check your ticket

There are several ways to check your ticket.

• Use the Ticket Checkers at your lottery retailer.
• Sign up for the WCLC MVP Service and have DAILY GRAND, LOTTO MAX, WESTERN MAX, LOTTO 6/49 and WESTERN 649 winning numbers emailed to you.
• Download the free WCLC Lottery Manager app and use the ticket checker feature.
• Check the winning numbers printed and posted at retail centres.
• Call the Winning Numbers Lines for the most recent numbers:
  • Edmonton 780-459-5100
  • Calgary 403-275-8101