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COVID-19 (coronavirus) Important information for Albertans

AGLC is taking the COVID-19 coronavirus matter seriously. Please visit AGLC.ca/COVID19 for the latest updates.

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General
Liquor and Cannabis Retail Stores Continue to Operate

AGLC supports cannabis and liquor licensees and their employees as they continue their business operations. Learn more

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General
Casino and VLT Cashout Ticket Process - COVID-19

In response to the restricted access to casino and VLT locations due to COVID-19, AGLC will be accepting all eligible tickets from players who are unable to obtain payout from a casino or VLT location.

Players can redeem their VLT and casino tickets by filling out the Expired Ticket Redemption Request Form.

This form will be used to assist all players that wish to redeem their cashout tickets and does not just refer to expired tickets. AGLC will payout tickets on behalf of casinos and VLT locations.

Please note that to confirm and validate payouts, there may be a delay in the receipt of your cheque. Thank you for your patience.
 

VLTs

Video lottery terminals (VLTs)

Video lottery terminals (VLTs) are electronic gaming devices that are conducted and managed by Alberta Gaming, Liquor & Cannabis under the province’s Gaming, Liquor  and Cannabis Act. AGLC’s goal is to ensure that all games are fair, that gaming activities are conducted honestly, openly and with integrity and that the benefits are returned to Albertans.

A total of 6,000 VLTs are managed by AGLC and are located in age-restricted, liquor-licensed venues under a video retailer agreement. VLT retailers can have a maximum of 14 VLTs, while gaming entertainment centers (GECs) may have between 15 and 49.

For more information, see section 10 and 11 of the Liquor Licensee Handbook.

 

Call AGLC 1-800-742-7818

 

 

In this section

For vlt players

Information on available games, bonus rounds, how to play, what to expect at a vlt location, claiming a prize, ticket expiry and being responsible.

For vlt operators and staff

Information to apply for vlts, buy or sell a vlt location, and common questions for vlt retailers.