Online Services

• obtain a raffle licence ($20,000 or less)
• submit a financial form for raffles ($20,000 or less)
• list of your organization's gaming licences
• consolidated bank account information
• organization contact list
• current Use of Proceeds list
• online registration for GAIN information sessions for charities

The Internet Account Request Form must be downloaded, completed, and emailed, mailed or faxed to AGLC.

Required information includes:

• Organization name
• AGLC ID (also referred to as the Stakeholder ID)
• Mailing address
• Email address
• Signatures of the President and Treasurer of the organization

Email, fax, or mail the completed form to AGLC at:

Email: gaming.licensing@aglc.ca

Fax: 780-447-8911

Mail:
Alberta Gaming, Liquor & Cannabis
Regulatory Division
50 Corriveau Avenue
St. Albert, AB T8N 3T5

For Secured Reports new account requests:

• Financial Reports – please have your controller complete and submit the form and email it to securedreports@aglc.ca. 
• Off-site Reports – please call the AGLC Stettler Hotline at 1-800-561-4415. New accounts will only be created for Casino Auditors that work off-site. To gain access to Off-site Reports, you must already have access to Secured Reports.
• Monthly Performance Data Reports for Gaming Vendors – please email jeffrey.konowalchuk@aglc.ca. To gain access to Monthly Performance Data Reports for Gaming Vendors, you must already have access to Secured Reports.
• Casino Activity and Winner’s Edge Reports – please have your controller complete and submit the form and email it to jeffrey.konowalchuk@aglc.ca. 

For Self-Exclusion new account requests, please contact AGLC Self-Exclusion: se@aglc.ca or 1-844-468-8034.

Required information includes:

• First name/last name
• Email address
• Casino location
• Phone number

For Secured Reports support:

• Financial Reports – please call the AGLC Stettler Hotline at 1-800-561-4415. Support is available every day from 8:00 a.m. to 3:30 a.m.
• Off-site Reports – please email gamingoperationstraining-org@aglc.ca. Support is available Monday to Friday 8:15 a.m. to 4:00 p.m. MT.
• Monthly Performance Data Reports for Gaming Vendors – please email electronicgamingoperations@aglc.ca. Support is available Monday to Friday 8:15 a.m. to 4:00 p.m. MT.
• Casino Activity and Winner’s Edge Reports – please call the AGLC Service Desk at 780-447-8664. Support is available Monday to Friday 8:15 a.m. to 4:00 p.m. MT.

For Self-Exclusion support, please call the AGLC Service Desk at 780-447-8664. Support is available Monday to Friday 8:15 a.m. to 4:00 p.m. MT.

For new account requests, please email AGLC Anti-Money Laundering: aml@aglc.ca. 

Required information includes:

• First name/last name
• Email address
• Casino location
• Registered gaming worker number

For support, please call the AGLC Service Desk. Support is available Monday to Friday 8:15 a.m. to 4:00 p.m. MT. 
Phone: 780-447-8664

For support, please email the AGLC Cannabis Call Centre.

Support is available Monday to Friday 8:00 a.m. to 6:00 p.m. MT.

Email: albertacannabis@aglc.ca

Liquor price change information: licensees that have purchased products from external warehouses can view information on recent and upcoming price changes.

The Internet Account Request Form (Liquor) must be downloaded, completed, and emailed, mailed or faxed to AGLC.

Required information includes:

• Liquor licence number
• AGLC User ID (also referred to as the Stakeholder ID)
• Licensee
• Premises address
• Email address
• Contact name and telephone
• Signature of owner/manager

Email, fax, or mail the completed form to AGLC at:

Email: liquor.licensing@aglc.ca

Fax: 780-447-8911

Mail:
Alberta Gaming, Liquor & Cannabis
Regulatory Division
50 Corriveau Avenue
St. Albert, AB T8N 3T5

For new account requests, please email AGLC Liquor Products: product@aglc.ca

Required information includes:

• Agency ID [300,000 number]
• Email address
• Phone number

For support, please call the AGLC Service Desk.

Support is available Monday to Friday 8:15 a.m. to 4:00 p.m. MT. 

Phone: 780-447-8664

For new account requests, please email AGLC Liquor Services: liquorservices@aglc.ca.

Required information includes:

• First name/last name
• Name of the Alberta Manufacturer
• Email address
• Phone number

For support, please call the AGLC Service Desk.

Support is available Monday to Friday 8:15 a.m. to 4:00 p.m. MT. 

Phone: 780-447-8664

For support, please call Liquor Licensing at 780-447-7458.