While AGLC offices will be closed from December 24, 2025 to January 1, 2026, a number of services remain available. The Customer Care Centre will remain open with modified hours.
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Get in touch with us for any inquiries, support or feedback with quick access to our Customer Care Centre.
Toll Free: 1-800-272-8876
On behalf of Alberta Gaming, Liquor & Cannabis, we wish you happy holidays and a festive New Year. All AGLC offices will be closed from December 24, 2025 – January 1, 2026, including the prize payout offices. Should you have an inquiry during this time period, please email aglc.feedback@aglc.ca and someone will respond in the new year.
The Customer Care Centre will remain open for modified hours during the holidays, with the exception of a closure on December 25.
Hours of operation – Monday to Friday:
Dec 24: 8 a.m. – 6 p.m.
Dec 25: Closed
Dec 26: 8 a.m. – 4:30 p.m.
Dec 29: 8 a.m. – 6 p.m.
Dec 30: 8 a.m. – 6 p.m.
Dec 31: 8 a.m. – 6 p.m.
Jan 1: 8 a.m. – 4:30 p.m.
Jan 2: 8 a.m. – 6 p.m.
Licensing will be closed from December 24 – January 1 and reopen on January 2, 2026.
Toll Free: 1-855-506-1066
Monday to Friday, 8:30 a.m. - 4 p.m.
The Prize Payout offices in St. Albert and Calgary will be closed from December 24 – January 1. The offices will reopen on January 2, 2026, by appointment.
To make an appointment, please call:
St. Albert: 780-447-8616
Calgary: 403-663-8301
Monday to Friday, 8:15 a.m. - 3:30 p.m.
Toll Free: 1-833-920-1447
Open 24 hours, 7 days a week
Toll Free: 1-877-946-3343
Email: WinnersEdge@aglc.ca
Open 8 a.m. - 3:30 a.m., all year round
Toll Free: 1-855-436-5677
Email: AlbertaCannabis@aglc.ca
Hours of operation – Monday to Friday:
Dec 24: 8 a.m. – 6 p.m.
Dec 25: Closed
Dec 26: 8 a.m. – 4:30 p.m.
Dec 29: 8 a.m. – 6 p.m.
Dec 30: 8 a.m. – 6 p.m.
Dec 31: 8 a.m. – 6 p.m.
Jan 1: 8 a.m. – 4:30 p.m.
Jan 2: 8 a.m. – 6 p.m.
Phone: 780-447-8711
Email: media@aglc.ca
50 Corriveau Avenue
St. Albert, AB T8N 3T5
Directions
Phone: 780-447-8600
Toll Free: 1-800-272-8876
Fax: 780-447-8989
Hours of operation:
Monday to Friday, 8:15 a.m. - 4 p.m.
310, 6715 - 8 Street NE
Calgary, AB T2E 7H7
Directions
Phone: 403-292-7300
Hours of operation:
Monday to Friday, 8:15 a.m. - 4 p.m.
Closed, 12 - 1 p.m.
3, 7965 - 49 Avenue
Red Deer, AB T4P 2V5
Directions
Phone: 403-314-2656
Hours of operation:
Monday to Friday, 8:15 a.m. - 4 p.m.
100, 11039 - 78 Avenue
Grande Prairie, AB T8W 2J7
Directions
Phone: 780-832-3000
Hours of operation:
Monday to Friday, 8:15 a.m. - 4 p.m.
Closed, 12 - 1 p.m.
655 WT Hill Blvd South
Lethbridge, AB T1J 1Y6
Directions
Phone: 403-331-6500
Hours of operation:
Monday to Friday, 8:15 a.m. - 4 p.m.
Closed, 12 - 1 p.m.
