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Casino and VLT Cashout Ticket Process - COVID-19

In response to the restricted access to casino and VLT locations due to COVID-19, AGLC will be accepting all eligible tickets from players who are unable to obtain payout from a casino or VLT location.

Players can redeem their VLT and casino tickets by filling out the Expired Ticket Redemption Request Form.

This form will be used to assist all players that wish to redeem their cashout tickets and does not just refer to expired tickets. AGLC will payout tickets on behalf of casinos and VLT locations.

Please note that to confirm and validate payouts, there may be a delay in the receipt of your cheque. Thank you for your patience.

Claiming expired gaming tickets

Claiming expired slot, vlt or bingo tickets

Un-validated slot or vlt tickets that are more than thirty (30) days old are expired. Bingo account balances expire at the end of Game Day.

Following expiry, players can still make a request for payment from AGLC by submitting the following:

  1. Completed expired ticket form
  2. Original ticket(s)

Please send completed document(s) with the original ticket(s) to:

Alberta Gaming, Liquor & Cannabis
Gaming Revenue (Finance)
50 Corriveau Avenue
St. Albert, AB T8N 3T5

AGLC will review all requests for payment. Please note that this request may take up to two weeks to process once received.

For more information, please contact AGLC Hotline: 1-800-742-7818