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A Good Call is a mandatory social responsibility training program that educates bingo facility licensee staff to recognize the differences between healthy and at-risk gambling behaviour. Workers also learn how to appropriately respond if someone at their facility appears to have a problem with gambling.
In this program, you will learn:
A Good Call certification is mandatory for all registered gaming workers, except bookkeepers, working full-time or part-time in a licensed bingo facility. See the Registration of Gaming Workers and A Good Call sections of the Commercial Bingo Handbook for more information.
Persons requiring A Good Call Bingo Staff Training certification must be certified within 30 days of their employment start date or before the expiration date on their certificate. See the Commercial Bingo Handbook for more information.
Learners are given 30 days from the date and time of registration. You may enter and exit the program, sign in and out of your account, etc. as often as you like within 30 days from the date and time of registration. Your program access ends on the 30th day. After 30 days, you will need to reregister and start the course from the beginning.
Yes and a minimum score of 80% is required to pass.
Five (5) attempts are given with each registration. Reviewing the program topics before retaking the test is recommended.
There is no charge.
English
Licensee staff must provide proof of SMART Programs certification at the request of an AGLC Inspector. Proof of certification includes:
a printed certificate or
If you can't access your certificate, contact SMART Programs.
