What is ProTect Security Staff Training?

ProTect is a social responsibility training program designed to:

Reduce the risk of liability
Improve observation and communication skills regarding patron and premises management
Prevent, defuse and manage customer disturbances
Increase the safety and security of staff and patrons in licensed premises

What topics are covered?

Participants will learn:

Principles for dealing with extreme situations
The importance of keeping your cool, and legal responsibilities and liabilities
Roles and responsibilities of security staff
Essential steps to controlling customer disturbances
Strategies to stay in control of a bad situation
Actions and behaviours to de-escalate disputes

Who needs to take this program?

ProTect certification is mandatory for full-time and part-time industry staff working in a Class A Minors Prohibited premises and at a Commercial Public Resale Special Event in the following positions:

All individuals who manage or supervise security staff
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide security
Class B large-format bike operators and attendants must also be ProTect-certified

When do I have to be certified?

Learners requiring ProTect Security Staff Training certification must be certified within 30 days of their employment start date or before the expiration date on their certificate.