General
AGLC offices holiday closure
While AGLC offices will be closed from December 24, 2024 to January 1, 2025, a number of services remain available. More information on how to contact us over the holidays is available here.
A Good Call Bingo Staff Training
General
AGLC Offices will be closed from Dec 24 – Jan 1. AGLC’s learning management system and training will remain accessible during the closure.
The Customer Care Centre will remain open for modified hours during the holidays, with the exception of a closure on December 25.
What is A Good Call Bingo Staff Training?
A Good Call is a mandatory social responsibility training program that educates bingo facility licensee staff to recognize the differences between healthy and at-risk gambling behaviour. Workers also learn how to appropriately respond if someone at their facility appears to have a problem with gambling.
What will I learn?
In this program, you will learn:
- to recognize the signs of healthy play;
- to recognize the warning signs of at-risk and unhealthy gambling behavior;
- the reality behind common gambling myths and how to encourage healthy, sustainable play and
- how to refer players and families seeking help to local support services and resources.
Who needs to take this program?
A Good Call certification is mandatory for all registered gaming workers, except bookkeepers, working full-time or part-time in a licensed bingo facility. See the Registration of Gaming Workers and A Good Call sections of the Commercial Bingo Handbook for more information.
When do I have to be certified?
Persons requiring A Good Call Bingo Staff Training certification must be certified within 30 days of their employment start date or before the expiration date on their certificate. See the Commercial Bingo Handbook for more information.
What is the timeframe to complete the program?
Learners are given 30 days from the date and time of registration. You may enter and exit the program, sign in and out of your account, etc. as often as you like within 30 days from the date and time of registration. Your program access ends on the 30th day. After 30 days, you will need to reregister and start the course from the beginning.
Is there an exam and what is the passing grade?
Yes and a minimum score of 80% is required to pass.
How many exam attempts are available?
Five (5) attempts are given with each registration. Reviewing the program topics before retaking the test is recommended.
Is there a cost for the program?
There is no charge.
Languages available?
English
Need proof of certification? No problem.
Licensee staff must provide proof of SMART Programs certification at the request of an AGLC Inspector. Proof of certification includes:
a printed certificate or
- a clear digital image (e.g., screen shot) of the certificate saved on the staff member's mobile device.
- Proof of certification can be accessed from of your AGLC training account. Print your certificate or save an image of it to your mobile device.
If you can't access your certificate, contact SMART Programs.