While AGLC offices will be closed from December 24, 2025 to January 1, 2026, a number of services remain available. The Customer Care Centre will remain open with modified hours.
Close
Below are some frequently asked questions (FAQs) about the SMART Programs. If the answer to your question isn't here, check the AGLC Training Program Requirements page or please contact us.
There is no charge to take A Good Call Bingo Staff Training.
No, the program cannot be printed from the website.
A Good Call program content belongs to AGLC and is protected by copyright. Our logo and name are trademarked. Material may not be reproduced, in whole or in part, without the written consent of AGLC.
A Good Call Program content belongs to AGLC and is protected by copyright. Our logo and name are trademarked. Material may not be reproduced, in whole or in part, without the written consent of AGLC.
On average, this course takes 1 hour and 30 minutes to complete. Time to complete the course depends on individual learning styles and preferences.
System Requirements
The AGLC Learning Management System (LMS) supports the following browsers:
Google, Apple and Mozilla release continuous updates to their Chrome, Safari and Firefox browsers. We make every effort to fully test and support the latest versions as they’re released.
If your browser version is no longer supported by the vendor, it may not be supported by AGLC’s LMS platform.
Sound card, speakers and a stable, high-speed Internet connection are recommended.
Note: Restrictions placed on public or corporate systems, applications or mobile devices may restrict learners' access to program or exam content or limit some functions on the SMART Programs' websites. Contact your IT professional for assistance or use a computer or device without these restrictions.
Browsers not listed above may not display content correctly.
Sign in to your account.
From the Home page, scroll down to My Learning Assignments. In this section you will find all the courses you have purchased or assigned to your account that need to be completed. Select Start Course or Continue Course as required.
You must successfully complete your program within 30 days of the date and time of registration.
Sign in to your account.
From the Home page, scroll down to My Learning Assignments. In this section you will find all the courses you have purchased or assigned to your account that need to be completed. Select Start Course or Continue Course as required.
You have 30 days from the date and time of registration to complete all program requirements and pass the exam.
No, you may enter and exit the program, sign in and out of your account, etc. as often as you like within 30 days from the date and time of registration. Your program access ends on the 30th day.
For your security, always sign out of your account when you leave, especially when using a public or shared computer/mobile device.
The online exam is timed. The clock cannot be stopped once the exam begins. If you accidentally close the test window, you can reopen it if the time limit has not expired. Completing the test in a single sitting is recommended.
The exam has 15 questions. You have 30 minutes to complete it. A total of five (5) exam attempts are given to you with each online program registration.
If you accidentally close the test window, you can reopen it if the time limit has not expired.
Once the exam timer has started, you cannot go back into the program to look for answers to the questions.
If you have extra time at the end, review each of your answers. Click on the Submit Exam button at the end when you are satisfied with the answers you’ve chosen to submit your test for marking.
No. This program is designed so learners can get certified without the assistance of a third party. The test is a closed book exam. Use of resources or supporting materials is not permitted.
When you submit your exam attempt, a message will appear on the screen within a few seconds, stating that you have passed or did not pass the test. Read this message carefully.
If you passed, you will be able to get proof of certification right away. Either print a copy of your certificate or save an image on your mobile device/phone.
A minimum exam score of 80% or higher is required to be certified with A Good Call.
Yes, you can! You have five (5) attempts to pass the final exam. You may take the test again, but we strongly encourage you to review the program before making another attempt.
SMART Programs cannot provide feedback on specific test questions.
If you do not pass the five (5) exam attempts, you will need to register again for the A Good Call online program and retake the course from the beginning. You will again have five (5) attempts to pass the exam to receive your certification.
Licensee staff must provide proof of certification at the request of an AGLC Inspector. Failure to present proof of A Good Call certification may result in disciplinary action.
Proof of certification includes:
Each of these shows the worker's legal name, SMART Number and certification date.
Proof of certification is saved to your SMART Programs account for five (5) years from the date you were certified. From your account homepage, click My History and select the printer icon beside the course. For detailed instructions contact smartprograms@aglc.ca.
Yes, your certification expires five (5) years from the “completion” date stated on your certification card. Workers must renew before their certificate expires. To renew, purchase the course, complete all course content, assignments, final exam and survey.
An exam score of 80% or higher is required to be certified with A Good Call.
An email will be sent to the address on your SMART Programs account, reminding you that your certificate expires within 60 days.
