Below are some frequently asked questions (FAQs) about the SMART Programs. If the answer to your question isn't here, please check the AGLC Training Program Requirements page. If you don't find what you're looking for or if you need more help, please contact us.
FAQs about the A Good Call program or program materials
How much does the A Good Call program cost?
There is no charge to take A Good Call Bingo Staff Training.
Can I buy an A Good Call manual?
No. After you're certified, the program's content can be reviewed until 60 days before your certificate expires. Sign into your account to see it.
Can I print the A Good Call program from your website?
No. Program content belongs to AGLC and is protected by copyright. Material may not be reproduced, in whole or in part, without the written consent of AGLC.
I want to use some of the information in the A Good Call program where I work, on our company website or as part of a project. Do I need AGLC's permission to use it?
Yes. Program content belongs to AGLC and is protected by copyright. Material may not be reproduced, in whole or in part, without the written consent of AGLC.
FAQs about starting your online program
What are the minimum system requirements?
System Requirements
The AGLC Learning Management System (LMS) supports the following browsers:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Safari by Apple
Google, Apple, and Mozilla release continuous updates to their Chrome, Safari, and Firefox browsers. We make every effort to fully test and support the latest versions as they’re released.
If your browser version is no longer supported by the vendor, it may not be supported by AGLC’s LMS platform.
How do I start my online program?
From the Home page, scroll down to My Learning Assignments. In this section you will find all the courses you have purchased or assigned to your account that need to be completed. Select Start Course or Continue Course as required.
How many days do I have to get certified before the program is dropped from my account?
You must successfully complete your program within 30 days of the date and time of registration. Check the Online Training page of your SMART Programs account to see when your program access ends.
After 30 days, you will lose access to the program. Previously completed work will not be saved.
Do I have to finish the program in one sitting?
No, you may enter and exit the program, sign in and out of your account, etc. as often as you like within 30 days from the date and time of registration. Your program access ends on the 30th day.
The online exam is timed. The clock cannot be stopped once the exam begins. If you accidentally close the test window, you can reopen it if the time limit has not expired. Completing the test in a single sitting is recommended.
FAQs about the online exam
How long is the test? Is there a time limit?
The exam has 15 questions. You have 30 minutes to complete it.
Once I start the test, can I exit and come back to it later?
If you accidentally close the test window, you can reopen it if the time limit has not expired.
Does the test need to be supervised?
No. This program is designed so learners can get certified without the assistance of a third party. The test is a closed book exam. Use of resources or supporting materials is not permitted.
How do I know if I passed my test?
After submitting your exam attempt, a message will appear on the screen, stating that you passed or did not pass the test.
If you passed, you can get proof of certification right away.
A minimum score of 80% (at least 12 correct answers out of 15 questions) is required to pass.
If I fail the exam, can I try it again?
Yes, you can! You have 5 attempts to pass the final exam. You may take the test again, but reviewing the program topics first is recommended.
SMART Programs cannot provide feedback on specific test questions.
Please note, a test attempt may result in a Fail score if the Internet connection was interrupted or dropped while the exam is in progress. Contact SMART Programs to restore any lost test attempts.
FAQs about your certification
What is proof of certification?
Licensee staff must provide proof of A Good Call certification at the request of an AGLC Inspector.
Proof of certification includes:
- paper printed certificate
- a clear digital image (e.g. screen shot) of the certificate saved on the staff member's mobile device.
Proof of certification is saved to your SMART Programs account for 5 years from the date of completion.
Can I get my certificate after I pass the test?
Yes, you can! Proof of certification is saved to your SMART Programs account for 5 years from the date of completion.
How do I show that I'm certified?
Proof of certification is saved to your SMART Programs account for 5 years from the date of completion.
Licensee staff must provide proof of A Good Call certification at the request of an AGLC Inspector. Certificates issued by other provincial training programs are not accepted.
FAQs about recertification
Does my certification expire? How do I renew it?
Yes, all SMART Programs certificates are valid for 5 years from the date of completion.
Workers must renew expiring certification before the expiration date on their certificate if they are still working in a position where the certification is required.
Upon renewal, proof of certification is saved to your SMART Programs account for 5 years from the date of completion.
Licensee staff must provide proof of A Good Call certification at the request of an AGLC Inspector.
How will I know when to renew my certificate?
An email will be sent to the address on your SMART Programs account, reminding you that your certificate expires within 60 days. Contact us if you want to recertify earlier.