We are conducting scheduled maintenance on our LMS/training pages. This means these pages will be unavailable on Saturday, December 14 between 9 and 10 p.m. MST. We apologize for any disruptions this may cause.
Below are some frequently asked questions (FAQs) about the SMART Programs. If the answer to your question isn't here, please check the AGLC Program Training Requirements page. If you don't find what you're looking for or if you need more help, please contact us.
There is no charge to take the ProTect program.
No. ProTect program content belongs to AGLC and is protected by copyright. Our logo and name are trademarked. Material may not be reproduced, in whole or in part, without the written consent of AGLC.
Yes, you do. ProTect program content belongs to AGLC and is protected by copyright. Our logo and name are trademarked. Material may not be reproduced, in whole or in part, without the written consent of AGLC.
On average, this course takes 4 hours 30 minutes to complete.
System Requirements
The AGLC Learning Management System (LMS) supports the following browsers:
Google Chrome
Microsoft Edge
Mozilla Firefox
Safari by Apple
Google, Apple and Mozilla release continuous updates to their Chrome, Safari and Firefox browsers. We make every effort to fully test and support the latest versions as they’re released.
If your browser version is no longer supported by the vendor, it may not be supported by AGLC’s LMS platform.
Sound card, speakers and a stable, high-speed Internet connection are recommended.
Note: Restrictions placed on public or corporate systems, applications or mobile devices may restrict learners' access to program or exam content, or limit some functions on the SMART Programs' websites. Contact your IT professional for assistance or use a computer or device without these restrictions.
Browsers not listed above may not display content correctly.
Sign in to your online account. If you don't remember your password, retrieve it here.
From the Home page, scroll down to My Learning Assignments. In this section you will find all the courses you have purchased or assigned to your account that need to be completed. Select Start Course or Continue Course as required.
You must successfully complete your program within 30 days of the date and time of registration.
Sign in to your online account. If you don't remember your password, retrieve it here.
From the Home page, select the ProTect online course from the AGLC Certifications list or search “ProTect” using the Find Learning feature.
Click on Start Course.
All of the program exercises and questionnaire must be completed before you can take the exam.
When you're ready to take the test.
You must successfully complete your program within 30 days of the date and time of registration.
You must successfully complete your program within 30 days of the date and time of registration.
Incomplete programs will be dropped from your account. Previously completed work will not be saved.
No, you may enter and exit the program, sign in and out of your account, etc. as often as you like within 30 days from the date and time of registration. Your program access ends after the 30th day.
The online exam is timed. The clock cannot be stopped once the exam begins. If you accidentally close the test window, can reopen it if the time limit has not expired. Completing the test in a single sitting is recommended.
The exam has 20 questions. You have 30 minutes to complete it.
If you accidentally close the test window, you can reopen it if the time limit has not expired.
No. The ProTect online program is designed so learners can get their certification without the assistance of a third party.
The test is a closed book exam. Use of resources or supporting materials is not permitted.
After submitting your exam attempt, a message will appear on the screen, stating that you have passed or that you did not pass the test.
If you passed, you get proof of your certification right away.
A score of 80% or higher (at least 16 correct answers out of 20 questions) is required to pass.
Yes, you can! You have five attempts to pass the final exam. You may take the test again, but we strongly encourage you to review the program before making another attempt.
SMART Programs cannot provide feedback on specific test questions.
Please note, some test attempts will result in a Fail score if the Internet connection was suddenly interrupted or dropped. Contact SMART Programs to have any lost test attempts restored to your program.
Licensee staff must provide proof of certification at the request of an AGLC Inspector.
Proof of certification includes:
Yes, you can! Proof of your certification is saved to your SMART Programs account for 5 years from the date you were certified.
Licensee staff must provide proof of ProTect certification at the request of an AGLC Inspector.
Proof of your certification is saved to your SMART Programs account for 5 years from the date you were certified.
Licensee staff must provide proof of ProTect certification at the request of an AGLC Inspector. Certificates issued by other provincial training programs are not accepted.
SMART Programs no longer issues plastic certification cards, but proof of your certification is saved to your SMART Programs account for 5 years from the date you were certified.
All SMART Programs' certifications are valid for five (5) years from the date of issue.
Workers must renew expiring certification before the expiration date on their certificate(s) if they are still working in a position where the certification is required.
Upon renewal, proof of certification is saved to your SMART Programs account for 5 years from the date you were certified.
Licensee staff must provide proof of certification at the request of an AGLC Inspector.
An email will be sent to the address on your SMART Programs account, reminding you that your certification is due to expire within 60 days. Contact us if you want to recertify earlier.
