Help

In the rare chance the LMS is unavailable, a notification will appear on AGLC.ca.

Your operating system and security settings may be blocking you from accessing the LMS. Try clearing your cache, using a different internet browser, try a different device or running the latest updates.  

Your operating system and security settings may be blocking you from accessing courses. Try clearing your cache, using a different internet browser, try a different device or running the latest updates. 

Yes! Learners must be 18 years old to create an account and access training courses.

If you have forgotten your password, click on “Forgot password”. Reset instructions will be emailed to the account on file. Please note, it may take up to 30 minutes to receive the password reset email.

Please contact us to have your accounts merged. You can email lms@aglc.ca or call our Customer Care team.  We will need your current first and last name, date of birth.  

Program purchases are final sale. Refunds will not be issued. 

Log in to your account and click “My Certifications” on the left sidebar to access a copy of your certification. It is recommended you screen shot your certificate at the time of course completion.

Yes! Certificates are pre-sized to print wallet size for your convenience. Right click and select “Print” to print or save if you are on a desktop computer. Screenshot to save if you are on a mobile device.

Yes! All SMART certifications have an expiry date on them, your certificate is valid until the expiry date printed on your certificate.

If you are using the same email address, it is recommended you click “Reset password” and use your existing account. This will keep all your certifications in one place. 

Complete the Account Information Change form with your updated information. You will be contacted to confirm the change. 

Complete the Account Information Change form with your updated information. You will be contacted to confirm the change. 

Complete the Account Information Change form with your updated information. You will be contacted to confirm the change. 

No. Vouchers purchased for the old learning management system do not work in the new system.

Yes! Log in to the LMS and select a course from the course catalogue. If you select a paid course, you can purchase up to 25 vouchers per transaction on the course payment screen. Note that you can choose to assign one voucher to yourself during checkout.

Yes! Log into your account and click “My orders” under the links tab. The number of vouchers and the voucher code is available in the top right corner of the page. If you have questions or concerns about your vouchers, email info@smartprograms.aglc.ca.

Once you have completed payment, a receipt will appear on screen. Right click and select Print to print or save if you are on a desktop computer. Screenshot to save if you are on a mobile device.

Once logged into your account, use the course library or search bar to find the program you want to enroll into. Click “Assign to me” to add the program to your learning assignments and add to cart to complete your payment (if payment is required).

Your password must contain between 12-255 characters, and include 3 of the following: Uppercase Letters, Lowercase letters, Numbers or Symbols.

Please contact us to have your accounts merged. You can email lms@aglc.ca or call our Customer Care team.  We will need your current first and last name, date of birth.

Please contact us to have your accounts merged. You can email lms@aglc.ca or call our Customer Care team.  We will need your current first and last name, date of birth.  

No. Vouchers purchased for the old learning management system do not work in the new system. 
 

A user account can only be created once. Your email server may be blocking emails or the email may be in your spam/junk mail.

Contact us for further assistance.  

Login to your LMS account. Click on the History icon at the top right of the screen. Find the training record you need certification for and click the printer icon. 
  
You can also see your certifications on the Certification Check page, using your Registration ID. 
 

The system accepts American Express, Mastercard, Debit Mastercard, Visa and Visa Debit.

You must contact the certifying body in the province you will be moving to.