While AGLC offices will be closed from December 24, 2025 to January 1, 2026, a number of services remain available. The Customer Care Centre will remain open with modified hours.
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Below are some frequently asked questions (FAQs) about the Learning Management System (LMS).
In the rare chance the LMS is unavailable, a notification will appear on AGLC.ca.
Your operating system and security settings may be blocking you from accessing the LMS. Try clearing your cache, using a different internet browser, try a different device or running the latest updates.
Your operating system and security settings may be blocking you from accessing courses. Try clearing your cache, using a different internet browser, try a different device or running the latest updates.
Yes! Learners must be 18 years old to create an account and access training courses.
Program purchases are final sale. Refunds will not be issued.
Please visit the Certification Check page and enter your registration number to confirm if your certification is valid.
Immediately after you have completed payment, a receipt will appear on screen. Print or screenshot the receipt. You will also receive an email outlining the details of your order. Payment details will not be available past this point.
Once logged into your account, use the search bar to find the program you want to take. Once you find the course you want to take, click on the name of the course, which will take you to the course description. For paid courses, click "Buy Course"; for free courses click "Start Course".
Login to your LMS account. Click on the hamburger menu at the top right of the screen, then click "Learning History". Find the training record you need certification for and click the printer icon.
You can also see your certifications on the Certification Check page, using your Registration ID.
The system accepts American Express, Mastercard, Debit Mastercard, Visa and Visa Debit.
If you would like to have ProServe certification recognized in another province, you will need to contact the liquor staff training program for the province for where you are moving.
Create an account and then email smartprograms@aglc.ca with your name, Out of Province Recognition request, and a copy of your valid out of province ProServe equivalent certificate.
Yes. Our certificates have been rebranded to a new design, but they still contain all the information you and your employer need to confirm your certification in AML or one of the SMART programs. The old version of the valid certificates are still acceptable and will be replaced with the new format at the time of recertification.
| Course Name | Duration (approximate) |
|---|---|
| GAIN The Basics | 1 hour |
| GAIN - Casino | 1 hour |
| GAIN - Bingo | 45 minutes |
| GAIN - Pull Tickets | 30 minutes |
| GAIN - Raffles | 1 hour |
| GAIN Use of Gaming Proceeds | 2 hours 15 minutes |
| GAIN Financial Reporting | 1 hour |
| Webinar Registration (signing up for weekly virtual presentations) | 1 hour 15 minutes |
| In-Class Registration (signing up for in person presentations) | |
| SMART SellSafe Cannabis Staff Training | 7 hours |
| SMART ProServe Liquor Staff Training | 7 hours 30 minutes |
| SMART ProTect Security Staff Training | 4 hours 30 minutes |
| SMART Reel Facts VLT Staff Training | 1 hour 30 minutes |
| SMART Deal Us In Casino Staff Training - Phase I | 5 hours |
| SMART Deal Us In Casino Staff Training - Phase II | 4 hours 45 minutes |
| SMART A Good Call Bingo Staff Training | 1 hour 30 minutes |
| AGLC Anti-Money Laundering Certification | 1 hour |
System Requirements
The AGLC Learning Management System (LMS) supports the following browsers:
Google, Apple, and Mozilla release continuous updates to their Chrome, Safari, and Firefox browsers. We make every effort to fully test and support the latest versions as they’re released.
If your browser version is no longer supported by the vendor, it may not be supported by AGLC’s LMS platform.
If you are using the same account as you did in the legacy system, it is recommended that you use the same email address as your active certifications have been moved into the new system.
At sign in, enter your email address and click Sign In. You will receive a “reactivation” notice and should receive a reactivation email within 30 minutes.
Complete the Account Information Change form with your updated information. You will be contacted to confirm the change.
Please create a new account and then call SMART Programs at 1-877-436-6336 during office hours (8:15 a.m. - 4 p.m., Monday through Friday) or email smartprograms@aglc.ca to have your accounts merged. You will be asked a few questions to verify your identity (i.e., first and last name, date of birth, etc.)
Complete the Account Information Change form with your updated information. You will be contacted to confirm the change.
Please call SMART Programs at 1-877-436-6336 during office hours (8:15 a.m. - 4 p.m., Monday through Friday) or email smartprograms@aglc.ca to have your accounts merged. You will be asked a few questions to verify your identity (i.e., first and last name, date of birth, etc.).
Please call SMART Programs at 1-877-436-6336 during office hours (8:15 a.m. - 4 p.m., Monday through Friday) or email smartprograms@aglc.ca to have your accounts merged. You will be asked a few questions to verify your identity (i.e., first and last name, date of birth, etc.).
If you have forgotten your password, click on “Forgot password” located in the login window. Reset instructions will be emailed to the account on file. Please note, it may take up to 30 minutes to receive the password reset email.
Please call SMART Programs 1-877-436-6336 during office hours (8:15 a.m. - 4 p.m., Monday through Friday) or email smartprograms@aglc.ca.
Your password must contain between 12-255 characters, and include 3 of the following:
A user account can only be created once. Your email server may be blocking emails or the email may be in your spam/junk mail.
For further assistance, please call SMART Programs at 1-877-436-6336 during office hours (8:15 a.m. - 4 p.m., Monday through Friday) or email smartprograms@aglc.ca.
No. Vouchers purchased for the legacy system do not work in the new system.
Yes! Log in to the LMS and select a course from the course catalogue. If you select a paid course, you can purchase up to 30 vouchers per transaction on the course payment screen.
Note: if you do not want one of the vouchers to be automatically assigned to your account, make sure you uncheck “add to learning plan” checkbox.
No. Vouchers purchased in the legacy system do not work in the new system.
If you have accidentally assigned a voucher to yourself, call SMART Programs at 1-877-436-6336 during office hours (8:15 a.m. - 4 p.m., Monday through Friday) or email smartprograms@aglc.ca.
Yes! Log into your account and using the hamburger menu on the top right corner of the page, click "Orders". The number of vouchers and the voucher code is available in the top right corner of the page under the "Vouchers" drop down.
If you have questions or concerns about your vouchers, email smartprograms@aglc.ca.
