We are conducting scheduled maintenance on our LMS/training pages. This means these pages will be unavailable on Saturday, December 14 between 9 and 10 p.m. MST. We apologize for any disruptions this may cause.
Below are some frequently asked questions (FAQs) about the SMART Programs. If the answer to your question isn't here, please check the AGLC Program Training Requirements page. If you don't find what you're looking for or if you need more help, please contact us.
The price of a SellSafe online program or voucher purchase is $26.25 (includes GST).
If you are buying the program for your staff, online vouchers are available for purchase. There is no discount for bulk purchases.
Pay online with Visa or MasterCard (credit or debit) or American Express.
No, the program cannot be printed from the website.
SellSafe program content belongs to AGLC and is protected by copyright. Our logo and name are trademarked. Material may not be reproduced, in whole or in part, without the written consent of AGLC.
Yes, you do. SellSafe program content belongs to AGLC and is protected by copyright. Our logo and name are trademarked. Material may not be reproduced, in whole or in part, without the written consent of AGLC.
Legislation and AGLC policy may have changed since workers were certified. Industry workers and licensees are responsible for reviewing, understanding and applying updated regulations. Cannabis legislation and policies are online at aglc.ca.
AGLC supports licensees' efforts to ensure workers provide responsible sale and service at licensed premises. Contact our office if you'd like to use any SMART Programs' content, names, logos, etc. Toll-free in Alberta, call 1-877-436-6336 between the hours of 8:15 a.m. to 4:00 p.m., Mondays through Fridays. You can also send us an email.
You can expect to spend approximately 7 hours.
System Requirements
The AGLC Learning Management System (LMS) supports the following browsers:
Google Chrome
Microsoft Edge
Mozilla Firefox
Safari by Apple
Adobe Acrobat Reader, free download
Google, Apple and Mozilla release continuous updates to their Chrome, Safari and Firefox browsers. We make every effort to fully test and support the latest versions as they’re released.
If your browser version is no longer supported by the vendor, it may not be supported by AGLC’s LMS platform.
Sound card, speakers and a stable, high-speed internet connection are recommended.
Note: Restrictions placed on corporate systems, applications or mobile devices may restrict learners' access to program or exam content, or limit some functions on the SMART Programs' websites. Contact your IT professional for assistance or use a computer or device without these restrictions.
Browsers not listed above may not display content correctly.
Sign in to your account.
From the Home page, scroll down to My Learning Assignments. In this section you will find all the courses you have purchased or assigned to your account that need to be completed. Select Start Course or Continue Course as required.
Note: Persons who require SellSafe certification must be certified before applying to be a Qualified Cannabis Worker and before their employment start date. Qualified Cannabis Workers must maintain their SellSafe certification, renewing it before their current certificate expires.
You have 30 days from the date and time of registration or approved purchase to successfully complete your program.
Sign in to your account.
AGLC policy requires cannabis retailers and their staff to have SellSafe certification before applying to be a Qualified Cannabis Worker.
You have 30 days from the date and time of registration or approved purchase of the online program to complete all program requirements and pass the exam.
No, you may enter and exit the program, sign in and out of your account, etc. as often as you like within 30 days from the date and time of registration or approved purchase of the online program. Your access to the online program ends after the 30th day.
For your security, always sign out of your account when you leave, especially when using a public or shared computer/mobile device.
The online exam is timed. The clock cannot be stopped once the exam attempt has started. If you accidentally close the test window, you will be able to reopen it if the time limit has not expired. You are strongly encouraged to complete the test in a single sitting.
The exam has 35 questions. You have 45 minutes to take the exam. A total of 5 exam attempts are given to you with each online program registration.
If you accidentally close the test window, you will be able to reopen it if the time limit has not expired.
The test is not an open book exam. Once the exam timer has started, you cannot go back into the program to look for answers to the questions. Read the test questions carefully to be sure you understand what each one asks. Then read each of the possible answers. Choose the best answer.
If you have extra time at the end, review each of your answers. Click on the Submit Exam button at the end when you are satisfied with the answers you've chosen to submit your test for marking.
The SellSafe online program is designed so that users can get their certification without the assistance of a third party. The test is a closed book exam. Use of resources or supporting materials is not permitted. Completion of the test does not require a supervisor.
When you submit your exam attempt, a message will appear on the screen within a few seconds, stating that you have passed or that you did not pass the test. Read this message carefully.
If you passed, you will be able to get proof of your certification right away. Print a copy of your certificate or save an image of it to your mobile device/phone.
An exam score of 80% or higher (at least 28 correct answers out of 35 questions) is required to be certified with SellSafe.
Yes, you can! You have five attempts to pass the final exam. You may take the test again, but we strongly encourage you to review the program before making another attempt.
SMART Programs cannot provide feedback on specific test questions.
Please note, some test attempts will result in a Fail score if the Internet connection was suddenly interrupted or dropped. Contact SMART Programs to have any lost test attempts restored to your program.
Licensee staff must provide proof of certification at the request of an AGLC Inspector. Failure to present proof of SellSafe certification may result in disciplinary action.
Proof of certification includes:
Each of these shows the worker's legal name, SMART Registration Number, and certificate expiry date.
You must provide proof of your certification when applying for or renewing your Qualified Cannabis Worker status. You must also provide proof of your certification to your employer for their records and when you recertify. Licensee staff must provide proof of SellSafe certification at the request of an AGLC Inspector.
Equivalency is not granted for retail cannabis training programs at this time. AGLC Inspectors will not accept certifications issued by other provincial jurisdictions, in lieu of the SellSafe Cannabis Staff Training program.
An email will be sent to the address on your SMART Programs account, reminding you that your certification is due to expire within 60 days. Contact us if you want to recertify earlier.
