ProServe Vouchers FAQ

Vouchers are electronic alphanumeric codes. The codes allow licensees to buy the ProServe program for their workers. Each worker makes an account, signs into it, and uses the voucher to put the program on their account. If renewing their certification, they use the same account as before. Buy only the number of vouchers needed for your staff. 

To buy your ProServe voucher(s):

• Click on the Buy Course button. On the next screen select the Shopping Cart option and then click on Continue. 
• In the Shopping Cart, type in the quantity of vouchers you wish to purchase (1 - 30 vouchers). REMOVE the check mark from “Add to Learning Plan” if you wish to purchase only vouchers. When you have finished updating the contents of your Shopping Cart, click Checkout to purchase. 
• NOTE: A maximum of 30 vouchers can be purchased per transaction. If you wish to purchase more than 30 vouchers, this must be done in separate transactions. 
• Follow the on-screen instructions to buy your voucher(s). Pay with Visa or MasterCard (credit or debit), or American Express.  
• Begin issuing vouchers as soon as your payment is approved. To view your voucher quantity and codes, go to the Home page and click on My Orders, then click on the word Vouchers in the upper right corner of the screen.  

To see your ProServe voucher(s):

• Click on the View button. Give the voucher code(s) and instructions for using it to your worker(s).
• Used vouchers show the worker's name and voucher activation date.
• Click on the check box next to activated codes to track the ones you have given out. Keep track of your used and unused vouchers.
• Your ProServe voucher receipt is on your Order History page. Sign in to see your order(s).
• Vouchers purchased on behalf of a company, organization or third-party for its use and distribution are the responsibility of the account holder. AGLC’s SMART Programs cannot disclose account or transaction information to third parties as per the program’s Privacy Statement and is protected by the Freedom of Information and Protection of Privacy Act (FOIP).

To use your ProServe vouchers:

• Each worker who needs ProServe certification must have a personal SMART Programs account.
• Previously certified workers can use the account they had when they were last certified.
• Workers who have never taken any of the SMART Programs before can create an account.
• To use the voucher, workers sign into their accounts, select the ProServe course and click on the Buy Course button. On the next screen select the Use Voucher Number option and enter the voucher code.

Each worker must have a SMART Programs account and be able to sign into it to use their voucher. Previously certified staff can use the account they had when they were last certified. Workers who have never taken any of the SMART Programs before can create an account. 

If a worker still cannot use the voucher after signing in, check if... 

• All of your vouchers with that code have been used. 
• One or more of the letters in the code are missing or out of order. 

Give the worker the correct letter code or issue a new voucher, as needed.

No, vouchers do not expire.

Voucher purchases are final sale. Refunds will not be issued.