Faulty Liquor Product Claims

July 6, 2023

This bulletin is to advise liquor licensees of amendments to the Faulty Product Claims section of the Liquor Licensee Handbook, Liquor Agency Handbook, Liquor Manufacturer Handbook and Retail Liquor Store Handbook.

After submitting a Faulty Product Claim Request form to AGLC, licensees will be informed in writing whether they are authorized to destroy the products or whether the destruction is to be witnessed by an AGLC Inspector. Licensees that are authorized by AGLC to destroy faulty products will be able to do so under the following conditions:

• the faulty product claim has been approved by the AGLC beforehand;
• the product destruction is performed by an employee of the licensee on the licensed premises and in the presence of a witness; and
• the product and destruction process is clearly visible in a video recording and retained for a minimum of 90 days.

Additionally, changes have been made to the Faulty Product Claim Request form for recording customer returns.

The amendments and form may be accessed on AGLC’s website at aglc.ca.

Additional information regarding AGLC’s commitment to a modern regulatory environment that supports consumer choice, innovation and economic growth can be found on AGLC’s website at aglc.ca/modernization.

Please familiarize yourself with the amended policy and ensure all affected staff are notified of these changes.

If you have any questions or concerns, please contact AGLC’s Liquor Services Branch at faultyproduct@aglc.ca.