Help

There are no charges to take the Deal Us In Phase One or Phase Two programs.

No, the program cannot be printed from the website.

Deal Us In program content belongs to AGLC and is protected by copyright. Our logo and name are trademarked. Material may not be reproduced, in whole or in part, without the written consent of AGLC.

Deal Us In program content belongs to AGLC and is protected by copyright. Our logo and name are trademarked. Material may not be reproduced, in whole or in part, without the written consent of AGLC.

On average, Phase One takes 5 hours to complete and Phase Two takes 4 hours and 45 minutes to complete. Time to complete the course depends on individual learning styles and preferences.

Your SMART Programs account must show valid Deal Us In Phase One certification that does not expire within the next 30 days. Workers with expiring Deal Us In Phase One certification must renew it before registering for Phase Two.

Sign in and register for Deal Us In Phase One. Successfully complete it and then register for Deal Us In Phase Two.

Your SMART Programs account must show valid Deal Us In Phase One certification that does not expire within the next 30 days. Workers with expiring Deal Us In Phase One certification must renew it before registering for Phase Two.

Sign in and register for Deal Us In Phase One. Successfully complete it, and then register for Deal Us In Phase Two.

Contact smartprograms@aglc.ca to have your SMART certificates merged into one account. You will be asked a few questions to verify your identity (ie. first and last name, date of birth, etc).

After your certificates have been moved, sign in and register for Deal Us In Phase Two.

Your SMART Programs account must show valid Deal Us In Phase One certification that does not expire within the next 30 days. Workers with expiring Deal Us In Phase One certification must renew it before registering for Phase Two.

Sign in and register for Deal Us In Phase One. Successfully complete it, and then register for Deal Us In Phase Two.

AGLC policy does not require Monitor Room personnel to be Deal Us In Phase Two-certified.

Monitor Room personnel who have some Self-Exclusion program-related responsibilities are encouraged to complete Deal Us In Phase Two.

Licensee staff who occasionally work in another capacity must have all of the SMART Programs' certificates required for that position. See the Training Requirements page for more information.

System Requirements

The AGLC Learning Management System (LMS) supports the following browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari by Apple
• Adobe Acrobat Reader, free download

Google, Apple and Mozilla release continuous updates to their Chrome, Safari and Firefox browsers. We make every effort to fully test and support the latest versions as they’re released.  

If your browser version is no longer supported by the vendor, it may not be supported by AGLC’s LMS platform.

Sound card, speakers and a stable, high-speed internet connection are recommended.

Note: Restrictions placed on corporate systems, applications or mobile devices may restrict learners' access to program or exam content, or limit some functions on the SMART Programs' websites. Contact your IT professional for assistance or use a computer or device without these restrictions.

Browsers not listed above may not display content correctly.

Sign in to your online account.

From the Home page, scroll down to My Learning Assignments. In this section you will find all the courses you have purchased or assigned to your account that need to be completed. Select Start Course or Continue Course as required.

You have 30 days from the date and time of registration to complete all program requirements and pass the exam.

No, you may enter and exit the program, sign in and out of your account, etc. as often as you like within 30 days from the date and time of registration. Your program access ends after the 30th day.

For your security, always sign out of your account when you leave, epspecially when using a public or shared computer/mobile device.

The online exam is timed. The clock cannot be stopped once the exam begins. If you accidentally close the test window, you can reopen it if the time limit has not expired. Complete the test in a single sitting is recommended.

The exams have 20 questions each. You have 45 minutes to complete each of them. A total of five (5) exam attempts are given to you with each online program registration.

If you accidentally close the test window, you can reopen it if the time limit has not expired.

Once the exam timer has started, you cannot go back into the program to look for answers to the questions.

If you have extra time at the end, review each of your answers. Click on the Submit Exam button at the end when you are satisfied with the answers you've chosen to submit your test for marking.

No. The Deal Us In programs are designed so learners can get certified without the assistance of a third party.

The tests are closed book exams. Use of resources or supporting materials is not permitted.

When you submit your exam attempt, a message will appear on the screen within a few seconds, stating that you have passed or did not pass the test. Read this message carefully.

If you passed, you can get proof of certification right away. Either print a copy of your certificate or save an image on your mobile device/phone.

An exam score of 80% or higher is required to be certified with Deal Us In Phases One and Two.

Yes, you can! You have five (5) exam attempts to pass the final exam. You may take the test again, but we strongly encourage you to review the program before making another attempt.

SMART Programs cannot provide feedback on specific test questions.

If you do not pass the five (5) exam attempts, you will need to register again for the Deal Us In online program and retake the course from the beginning. You will again have five (5) attempts to pass the exam to receive your certification.

Licensee staff must provide proof of certification at the request of an AGLC inspector. Failure to present proof of Deal Us In certification may result in disciplinary action.

Proof of certification includes:

• printed certificate version
• digital image (i.e., photograph or screenshot) saved to the staff member's mobile device/phone

Each of these shows the worker's legal name, SMART Number and certification completion date.

Proof of your certification is saved to your SMART Programs account for five (5) years from the date you were certified. From your account homepage, click My History and select the printer icon beside the course. For detailed instruction contact smartprograms@aglc.ca.

Licensee staff must provide proof of Deal Us In certification at the request of an AGLC Inspector.

Yes, your certification expires five (5) years from the "completion" date stated on your certification card. Workers must renew before their certificate expires. To renew, purchase the course, complete all course content, assignments, final exam and survey.

An exam score of 80% or higher is required to be certified with Deal Us In.

If you work in a position where certificates for Deal Us In Phase One and Phase Two are required, you must maintain certification for both programs.

See the SMART Programs training requirements page to learn what certificates are required for the work you do.

An email will be sent to the address on your SMART Programs account, reminding you that your certificate will expire within 60 days.