What to expect when making a prize claim

Detailed Prize Claims

Prize Claim Requirements and Expectations:

  • Please bring two pieces of valid government-issued identification when making your claim. The ID must include a recent photo, date of birth and signature. 
  • Prizes will only be paid to the rightful ticket holder(s) or Group Trustee.
  • Group claims $10,000 and greater require a Group Release Agreement Form. 
  • Please note that the Lottery Ticket owners(s) must be present at the AGLC during the entire processing time.
  • If winner(s) arrive at a payout location late in the day the prize may not be paid the same day.
  • If claiming at an AGLC Prize Payout Office all prizes are made payable by cheque. Only claims greater than $25 Million will be paid via wire transfer.

Prize Claim Restrictions:

  • All merchandise prizes, cash equivalent prizes and bonus prizes must be claimed in person from an AGLC Prize Payout Office.
  • Tickets purchased in lottery jurisdictions outside the Western Canada Lottery Corporation (WCLC) must be claimed from the address located on the reverse of the ticket.
  • All prizes must be claimed prior to the expiry date as indicated on the ticket. Expiry dates for Scratch & Win tickets are printed on the reverse of the ticket and other lottery games expiry dates are one year commencing the draw date as indicated on the ticket. Please ensure you check the expiry date on Scratch & Win tickets at the time of purchase as WCLC will not honour prizes on expired tickets. 

Additional Information:

  • Mondays (and Tuesdays after a statutory holiday) tend to have a higher volume of prize claims presented. Prize Claims processing wait times may be longer than other days of the week.
  • Free parking is available for winners at the St. Alberta Prize Payout Office. Paid parking is available at the Calgary Prize Payout Office located at the front of the building.
  • When planning to claim your prize, please allow time for the processing of your claim. Refer to the prize claim processing times below for further details around expected processing times for your prize claim.

Approximate Prize Claim Processing Times

  • To permit verification of claims, some prize claims may require more than one business day to complete.
  • For your protection, always print your name, address and telephone number on the back of your ticket.
  • Additional markings of any kind will require a written explanation, possible further investigation and could delay payment of your prize.

Although claim times can vary with each claim, the following guidelines will assist in planning your time:

Prize Value

Claim Time (on Average)

Prizes up to $2,000

45 minutes

$2,000.01 - $9,999.99

1 hour

$10,000.00 - $25,000.00

2 hours

$25,000.00 - $499,999.99

2 to 3 hours - no same day payout

$500,000.00 - $1 million

2 to 3 hours - no same day payout

Jackpots $1 Million + 4 - 5 hours - no estimation on payout.  Payout TBA


Please note that WCLC has to verify all Prize Claims before payment is made and your prize may not be paid out the same day.