Retail Cannabis Store Handbook
Policies
- (Deleted Jan 2022)
- Cannabis product returns by customers for reasons other than recalls are at the discretion of the licensee.
- AGLC will not issue refunds to licensees or customers for cannabis product that is not faulty or has not been recalled. (Amended May 2020)
- (Deleted Jan 2022)
Products Causing Adverse Reactions
- Licensees that receive a complaint or report of adverse reactions resulting from a cannabis product by a customer must:
- recommend the customer seek medical attention;
- direct the customer to consult the Health Canada website for information on adverse reactions; and
- call AGLC Customer Service (1‐855‐436‐5677). (Added May 2020)