Bill Counter Discrepancy Report Requirements

November 21, 2023

This bulletin is to advise all casino facility licensees and registered gaming workers of IMPORTANT AMENDMENTS to the Casino Terms & Conditions and Operating Guidelines (CTCOG). The following policies are effective November 21, 2023.

• AGLC is committed to reviewing policies to meet the needs of stakeholders, while maintaining an effective regulatory environment. As a result, the following policy amendment has been made to Section 6.3 of the CTCOG.
  • Subsection 6.3.10 e) vii) has been amended, removing the requirement to complete a discrepancy report when test irregularities or bill counter malfunctions do not occur.

The amended CTCOG may be accessed on AGLC’s website at aglc.ca. Additional information regarding AGLC’s commitment to a modern regulatory environment that supports consumer choice, innovation, and economic growth can be found on AGLC’s website at aglc.ca/modernization.

Please familiarize yourself with the amended policies, update your Casino Terms & Conditions and Operating Guidelines as required, and ensure all affected staff are notified of the new requirements.

If you have any questions or concerns, please contact AGLC’s Regulatory Services Division, or call the AGLC Hotline at 1-800-561-4415.