We are conducting scheduled maintenance on our LMS/training pages. This means these pages will be unavailable on Saturday, December 14 between 9 and 10 p.m. MST. We apologize for any disruptions this may cause.
Below are some frequently asked questions (FAQs) about the SMART Programs. If the answer to your question isn't here, please check the AGLC Program Training Requirements page. If you don't find what you're looking for or if you need more help, please contact us.
There is no charge to take the Reel Facts program.
No, the program cannot be printed from the website.
Reel Facts program content belongs to AGLC and is protected by copyright. Material may not be reproduced, in whole or in part, without the written consent of AGLC.
Yes, you do. Reel Facts program content belongs to AGLC and is protected by copyright. Material may not be reproduced, in whole or in part, without the written consent of AGLC.
Legislation and AGLC policy may have changed since workers were certified. Industry workers and licensees are responsible for reviewing, understanding and applying updated regulations. AGLC's liquor and gaming policies are online at aglc.ca.
AGLC supports licensees' efforts to ensure workers provide responsible sale and service at licensed premises. Contact our office if you'd like to use any SMART Programs' content, names, logos, etc. Toll-free in Alberta, call 1-877-436-6336 between the hours of 8:15 a.m. to 4:00 p.m., Mondays through Fridays. You can also send us an email.
On average, this course takes 1 hour and 30 minutes to complete.
The exam has 15 questions. You have 30 minutes to take the exam. A total of 5 exam attempts are given to you with each online program registration.
If you accidentally close the test window, you will be able to reopen it if the time limit has not expired.
The test is not an open book exam. Once the exam timer has started, you cannot go back into the program to look for answers to the questions. Read the test questions carefully to be sure you understand what each one asks. Then read each of the possible answers. Choose the best answer.
If you have extra time at the end, review each of your answers. Click on the Submit Exam button at the end when you are satisfied with the answers you've chosen to submit your test for marking.
The Reel Facts online program is designed so that users can get their certification without the assistance of a third party. The test is a closed book exam. Use of resources or supporting materials is not permitted. Completion of the test does not require a supervisor.
When you submit your exam attempt, a message will appear on the screen within a few seconds, stating that you have passed or that you did not pass the test. Read this message carefully.
If you passed, you will be able to get proof of your certification right away. Print a copy of your certificate, or save an image of it to your mobile device/phone.
An exam score of 80% or higher (at least 12 correct answers out of 15 questions) is required to be certified with Reel Facts.
Yes, you can! You have five attempts to pass the final exam. You may take the test again, but we strongly encourage you to review the program before making another attempt.
SMART Programs cannot provide feedback on specific test questions.
Please note, some test attempts will result in a Fail score if the Internet connection was suddenly interrupted or dropped. Contact SMART Programs to have any lost test attempts restored to your program.
Vlt retailer staff must provide proof of certification at the request of an AGLC Inspector. Failure to present proof of Reel Facts certification may result in disciplinary action.
Proof of certification includes:
Each of these shows the worker's legal name, SMART Number, and certificate expiry date.
You must also provide proof of your certification to your employer for their records within 30 days of your employment start date and when you recertify. Vlt retailer staff must provide proof of Reel Facts certification at the request of an AGLC Inspector.
Yes, you can! After you pass the online test, you'll be able to get proof of your certification right away.
After you pass the online test, you'll be able to get proof of your certification right away.
You must provide proof of your certification to your employer within 30 days of your employment start date. You must also provide proof of your certification to your employer for their records when you recertify. Vlt retailer staff must provide proof of Reel Facts certification at the request of an AGLC Inspector.
If you can't access your account, please contact us. If you can't remember your password, click here to retrieve it. Follow the on-screen instructions to recall your password.
Yes, all SMART Programs' certifications are valid for five (5) years from the date of issue.
Workers must renew expiring certification before the expiration date on their certificate(s). There is no "grace period". Uncertified workers leave the licensee at risk for a penalty (warning, fine, licence suspension or termination).
You must provide proof of your certification to your employer when you recertify. Vlt retailer staff must provide proof of certification at the request of an AGLC Inspector.
An email will be sent to the address on your SMART Programs account, reminding you that your certification is due to expire within 60 days. Contact us if you want to recertify earlier.
