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Casino Games Manager

Casino Bulletin

May 10, 2024

This bulletin is to advise all casino facility licensees and registered gaming workers of
IMPORTANT AMENDMENTS to the Casino Terms & Conditions and Operating Guidelines (CTCOG). The following policies are effective May 10, 2024.

  • AGLC is committed to reviewing policies to meet the needs of stakeholders, while maintaining an effective regulatory environment. As a result, policy amendments have been made to Section 11.3 and 11.7 of the CTCOG:
    • Subsection 11.3.7 has been updated to reflect the removal of the requirements necessary for casino games managers to maintain or renew their registration.
    • Subsection 11.3.8 has been updated to reflect the removal of the AGLC testing requirements for casino games managers to maintain or renew registration.
    • Subsection 11.7.6 has been updated to reflect the addition of the responsibility of the casino facility licensee to ensure games managers are adequately trained and have the necessary proficiency to perform their duties.

The amended CTCOG may be accessed on AGLC’s website at aglc.ca. Additional information regarding AGLC’s commitment to a modern regulatory environment that supports consumer choice, innovation and economic growth can be found on AGLC’s website at aglc.ca/modernization.

Please familiarize yourself with the amended policies, update your Casino Terms & Conditions and Operating Guidelines as required, and ensure all affected staff are notified of the new requirements.

If you have any questions or concerns, please contact AGLC’s Regulatory Division or call AGLC Customer Care Centre at 1-800-561-4415.