iGaming Complaint Form

Please use this form to file a complaint with AGLC if:

You think a regulated gaming site has broken the rules.
You've tried resolving your dispute directly with the gaming site and waited up to 90 days for a formal decision but have not reached a resolution.
Your complaint is about responsible gaming, possible illegal activity or advertising and it may not be right to contact the gaming site first.

If you choose to submit your complaint anonymously, AGLC will not be able to contact you for more information or provide an update on your complaint.

For more information on AGLC's dispute process, please refer to our iGaming disputes and complaints page.

Your Information

I want my submission to be anonymous

Yes

Name

Please enter your name. If you'd like to submit your complaint anonymously, do not enter a name.

Please enter the email address you want to be contacted at.

Phone Number

Please enter the phone number you'd like to be contacted at.

Your Complaint Information

To help us review your complaint please provide as much detail as possible, including:

The name of the regulated iGaming site
Your player ID on the site
The complaint reference # issued to you by the site

Incident Date

Please enter the date the incident occurred.

Incident Time

Please enter the time the incident occurred.

Complaint Description

Please describe your complaint, ensuring you add the following details, if possible: the name the iGaming regulated site; your player ID on the site; and the complaint reference # issued to you by the site.

Supporting Documentation

Please upload your documentation to help with the review process. If you wish to submit anonymously, ensure you do not include any identifying information in the documentation or the metadata stored in the file (e.g.: author information or location data for a photo).

File Upload

Please upload your supporting documentation.
Maximum 5 files.
64 MB limit.
Allowed types: pdf, doc, docx, jpg, jpeg, png.

Protection of Privacy - Personal information provided is collected in accordance with Section 4(c) of the Alberta Protection of Privacy Act. It will only be used only for responding to inquiries you’ve made or providing services you request. Automated systems may be used for internal analytics and/or support. Should you require further information about collection, use and disclosure of personal information, please contact our privacy office at privacy@aglc.ca or via mail: AGLC, 50 Corriveau Avenue, St. Albert, AB T8N 3T5.