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VLT Cash-Out and AGLC Contacts

Casino Bulletin

November 29, 2024

This bulletin is to advise all casino facility licensees and registered gaming workers of IMPORTANT AMENDMENTS to the Casino Terms & Conditions and Operating Guidelines (CTCOG). The following policies are effective November 29, 2024.

  • AGLC is committed to reviewing policies to meet the needs of stakeholders, while maintaining an effective regulatory environment. As a result, policy amendments have been made to Section 13 of the CTCOG:
    • Subsections 13.7 and 13.8 require amendments to align with the updated VLT cash-out threshold of $1,250 for procedures related to payment and cross-validation.
  • AGLC has updated its contact information as follows:
    • The St. Albert phone number is 1-825-480-4755 in subsection 2.9.
    • The Hotline is now called the Customer Care Centre with the toll-free phone number 1-800-561-4415 in subsections 5.5.4 and 13.1.2.

The amended CTCOG may be accessed online. Additional information regarding AGLC’s commitment to a modern regulatory environment that supports consumer choice, innovation and economic growth can be found on AGLC’s website.

Please familiarize yourself with the amended policies, update your Casino Terms & Conditions and Operating Guidelines as required, and ensure all affected staff are notified of the new requirements.

If you have any questions or concerns, please contact AGLC’s Gaming Division or call AGLC Customer Care Centre at 1-800-561-4415.