Urgent
Important information for Albertans
AGLC is taking the COVID-19 coronavirus matter seriously. Please visit AGLC.ca/COVID19 for the latest updates.
Status in Alberta
For up-to-date information on the situation within Alberta, please visit the Government of Alberta's website for COVID-19 coronavirus info. Individuals can also access Alberta Health Services' COVID-19 Self-Assessment tool online to help determine whether they should be tested for COVID-19.
Government of Alberta COVID-19 coronavirus updates
Alberta Health Services COVID-19 coronavirus updates
AGLC Updates
June 19, 2020 - 6:00 p.m.
AGLC Prize Payout Offices in Calgary and St. Albert are re-opening on June 22, 2020.
For the safety of staff and players, all in-person claims are by appointment only. Walk-in claims will not be accepted.
As outlined in the second phase of the Government of Alberta’s COVID-19 Relaunch Strategy, additional businesses are permitted to reopen and resume operations with two metre (six feet) physical distancing requirements and other public health guidelines in place.
More information on the re-opening of the AGLC Prize Payout Offices can be found here.
June 18, 2020 - 3:30 p.m.
Liquor licensees are encouraged to review the updated Questions and Answers document specific to stage two of Alberta’s Relaunch Strategy.
Questions and Answers for Liquor Licensees
June 9, 2020 - 4:30 p.m.
As part of the Alberta government’s relaunch strategy, on Friday, June 12, gaming facilities (casinos, racing entertainment centres (REC) and bingo halls) may reopen in Alberta, and VLT operations can commence throughout Alberta.
Questions and Answers on Gaming for the General Public
Questions and Answers for VLT Retailers
Questions and Answers for Charities
Questions and Answers for Bingo Halls
Questions and Answers for Casino REC Operators
May 22, 2020 - 5:00 p.m.
A significant decline in the number of active cases of COVID-19 in Calgary and Brooks means both cities can reopen more businesses starting May 25. Cafes, restaurants, pubs and bars in all regions can reopen for table service at 50 per cent capacity. AGLC encourages all licensees to continue reviewing the updated Questions and Answers document below specific to stage one of Alberta’s Relaunch Strategy.
Questions and Answers: Alberta's Relaunch Strategy
May 21, 2020 - 2:00 p.m.
Following government’s announcement that some businesses and services identified in stage one may begin to resume their operations as early as May 14, 2020, AGLC recognizes that businesses are eager to resume their operations and have many questions. Licensees are encouraged to review the updated Questions and Answers document above specific to stage one of Alberta’s Relaunch Strategy.
Please continue to check back for updates or visit Alberta.ca/COVID19 for the most up-to-date information.
May 19, 2020 - 3:30 p.m.
Starting on May 14, 2020, businesses and services identified in stage one of Alberta’s Relaunch Strategy may begin to resume their operations in all areas of Alberta except Calgary and Brooks. Eligible businesses and services in these municipalities may begin business resumption as early as May 25, 2020.
Cafes, restaurants and bars can reopen for public seating at only 50% capacity, but only table service will be provided, as patrons will not be able order food or drinks from the bar.
AGLC understands licensees have many questions regarding business resumption and is working with government to provide updates as quickly as possible. Licensees are encouraged to visit Alberta.ca/BizConnect – government’s online resource to provide business owners with information on health and safety guidelines.
May 6, 2020 - 8:30 a.m.
Following government’s announcement of Alberta’s Relaunch Strategy on April 30, 2020, AGLC recognizes that businesses are eager to resume their operations and have many questions. Licensees are encouraged to review the Questions and Answers document.
Please continue to check back for updates or visit Alberta.ca/COVID19 for the most up-to-date information.
May 1, 2020 - 5:00 p.m.
On April 30, 2020, Premier Kenney announced that the province will begin to roll-out a phased approach relaunch of the economy. Phase 1 may start as early as May 14, 2020.
As part of the first phase, cafes, restaurants and bars can reopen for public seating at 50% capacity, but only table service will be provided, as patrons will not be able order food or drinks from the bar.
AGLC is working closely with government and will provide details of these changes in the coming days. Please continue to check back for updates or visit Alberta.ca/COVID19 for the most up-to-date information.
April 6, 2020 - 4:00 p.m.
As a temporary measure during Alberta's Public Health Order as a result of COVID-19, where public attendance is prohibited, AGLC will accept requests to temporarily convert licences (Class B and C) for recreational facilities, entertainment centres, clubs, etc. to a Class A to allow for liquor off-sales (curb-side pick-up) and delivery. For more information, please contact Inspections.Mailbox@aglc.ca or call 1-800-272-8876.
March 31, 2020 - 3:30 p.m.
AGLC recognizes and will continue responding to the evolving COVID-19 pandemic by prioritizing the health and safety of staff, players and the public.
Given the continuous developments around COVID-19, AGLC would like to direct lottery players to the WCLC website for the most up-to date information and answers to frequently asked questions.
AGLC staff are here to support players and are responsive to questions via email at payoutsa@aglc.ca.
AGLC continues to create and implement measures that minimize the risk of transmission while following the guidelines set forth by public health agencies and the direction of Alberta’s Chief Medical Officer of Health.
March 30, 2020 - 2:30 p.m.
Liquor and cannabis retail outlets, manufacturers and producers as well as warehousers and distributors and AGLC operations are considered essential operations at this time. More information can be found at www.alberta.ca/essential-services.
March 26, 2020 - 3:00 p.m.
AGLC recognizes that this is a challenging time for charitable groups. Organizations inquiring about the closure of casinos and the status of casino events, or whether there are any changes to how charitable gaming proceeds may be used during the COVID-19 crisis are encouraged to review the Questions and Answers document below.
March 20, 2020 - 4:00 p.m.
AGLC supports cannabis and liquor licensees and their employees as they continue their business operations. AGLC encourages all retailers to follow the guidance of Alberta’s Chief Medical Officer of Health by adding extra cleaning and health protocols and continuing to monitor the situation as it evolves.
Liquor and cannabis retail stores continue to operate.
There have been no impacts to the liquor or cannabis supply chains to date, and AGLC appreciates the hard work of our partners in supply, warehousing, and distribution. We will continue to monitor the COVID-19 situation and make operational changes if and when there is different direction from Alberta’s Chief Medical Officer of Health.
March 17, 2020 - 6:00 p.m.
Earlier today, the Government of Alberta declared a public health emergency.
Effective immediately, all casinos, racing entertainment centres and bingo halls will close until further notice.
Other food service facilities, including those with a minors-allowed liquor licence, are limited to 50 per cent capacity to a maximum of 50 people, whichever is lower. Take-out and delivery service is also permitted. Class A licensed facilities will also be permitted to deliver liquor. Until further notice, all Albertans are restricted from attending bars and nightclubs, where minors are prohibited by law.
To learn more about how this will impact gaming and liquor licensed venues, including bars, casinos and bingo halls, please refer to the government’s news release: Alberta.ca
Questions and Answers for closure of licensed gaming and liquor venues
Resources
Fact sheet for allowing liquor offsales and delivery from licensed restaurants
Business - Help prevent the spread of COVID-19 posters
For up-to-date information on
Visit Alberta.ca/COVID19 for the latest news and updates.