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Important information for Albertans

AGLC is taking the COVID-19 coronavirus matter seriously. Please visit for the latest updates.

Cannabis Q & A

While not exhaustive, AGLC has prepared Questions & Answers below to answer many of the questions that you or your organization may have related to COVID-19.

If you are a cannabis retailer and have any additional questions, please contact the Alberta Cannabis Call Centre at 1-855-436-5677 or contact your AGLC Inspector.

Please refer to Alberta Health guidance found at


Questions and answers

How do the new restrictions announced on April 6 impact retail cannabis operations?
Effective at 11:59 p.m. on April 6, cannabis retail outlets may continue to remain open with capacity limited to 15 per cent occupancy (not including staff). Retailers may wish to consider offering their customers the option to reserve online and pick up in store in support of reducing in-store capacity.

A mandatory provincewide indoor masking requirement and distancing requirements remain in place throughout the entire stepped approach, and some degree of restrictions will still apply to all activities within each step, including locations where a business or entity operates and is applicable to employees, visitors and the general public.

More information on sector guidelines can be found at

What will the further easing of restrictions look like based on hospitalization benchmarks?
On January 29, 2021, the Alberta government announced an easing of provincewide health measures will occur in steps based on COVID-19 hospitalization benchmarks.  

A roadmap was developed to help Albertans understand how restrictions will be eased in steps over the coming months. A Path Forward outlines the sectors that will see gradual restriction changes at each step based on hospitalization benchmarks.

Are customers required to remove their masks for identification verification purposes?
The current public health order does allow for patrons to remove their mask at a distance to enable retail cannabis store employees in determining age and verifying identification.

Where can cannabis licensees find more information on specific health and safety guidelines related to COVID-19?
The Alberta government has an online resource to provide business owners with information on health and safety guidelines for workplaces, as well as operational guidelines.

Who will enforce these rules?
Local public health officials will continue to enforce public health orders, while AGLC inspectors will continue to work with licensees to ensure compliance.

How do I make a complaint about a licensed premises that is not adhering to provincial health directives?
AGLC continues to work with all licensed venues and asks all owners/operators to comply with public health guidance from Alberta’s Chief Medical Officer of Health on the new restrictions. Venues that contravene public health directives risk immediate suspension of their licence.

Complaints can be submitted by email at Please be sure to include the premises operating name and address, including town, along with the details of your complaint.